friday's fiasco getting my medical records from "doctor" mahmood

here it is. the over-due and highly anticipated update regarding my friday fiasco with getting my medical records from bad neurologist dr mahmood.

as i have mentioned many many times before, my medical leave extension was denied due to conflicting and incomplete medical records submitted to my employer by dr mahmood. i wont rehash ALL of the many many terrible issues i had with this "doctor"... you can read previous posts if you want to learn more. anywhom. after making multiple phone calls and leaving multiple unreturned voice mails, i finally just called his office and made an appointment. my appointment was last thursday the 14th. click here to see what happened in that appointment. well, no one called me thursday afternoon like they were suppose to. so i called thursday evening and left a message for the office admin, patty.

patty called me first thing friday morning. i was surprised. she asked "what can i do for you?" i laughed and said "do you really have to ask?!" she said yes. i told her. she said she would do some investigating and call me back. so she did. she said that yes she did compare the letters that dr mahmood wrote me, against the information they submitted on my medical leave extension application, and that yes, in fact, the application info was wrong and the letters to remove me from work due to disability were right. she said that she would correct that and resubmit it. i gave her all the contact info she needed to resubmit. she also said "i have your entire chart spread out across my office floor right now..." and that she could have it ready and waiting for me to pick up at the front desk about 2p or 3p. this was about noon, and i told her that i live an hour away and need to get a ride, but i would be there to get them asap. she said that would be fine.

she called me just a bit after 2p and said she would be going to a meeting at 230p. i told her i was still about 10 minutes from the hospital. she said my file was waiting for me but she had to go. i said okay.

ma and i got to borgess hospital and went upstairs to neurology. i went to the front desk and was happy to see the 2 nice girls that i like. they said yep, just a second, and they got me my "file". she handed me a VERY thin manila envelope. really?! ma and i thought it was a joke. we got in the elevator and opened the envelope. what a joke!!! there were 9 pages total. 2 pages were a letter to my primary care that i already had. 1 page was literally just a one-line signature page. and the other 6 pages were test results that were performed in a different office!

there was no copy of the new patient packet that i filled out regarding my identification, current medical problems, past medical problems, medications, allergies, family history, social history...etc...
no initial intake notes,
no progress notes,
no referal notes,
no dictations or doctor's notes,
no notes regarding the medications i was prescribed by this "doctor",
nothing else!
off the top of my head, i have seen this neurologist at least 5 times. and *this* was all they had for me?! ma and i were laughing in disbelief all the way to the car! i knew that admin patty said she was in a meeting until 4p... so i didnt even bother trying to call her. ma and i laughed at the statement patty had made "i've got your entire chart spread out across my office floor right now." really?! all 9 pages?! why didnt you just use your desk?!

and i told ma that it wouldnt make a difference if they *did* correct my medical leave extension application, becuase they dont have ANY written medical documentation to support it! what i joke! is all i keep thinking!

what to do after that? as we drove out of borgess hospital parking lot, i called the hospital and asked for the girl that i thought was the girl that had given me secret info before.

she got on the phone, i said who i was,
she said "yeah honey, i know who you are."
i asked if she was allowed to or willing to talk with me?
she said "sure. what do you need?"
first i told my secret nurse that i would NOT do ANYTHING to put her job in jeopardy and thanked her over and over for all her help. i told her i just needed to talk with someone within the office that i felt would be honest with me and that i really appreciate all she has done for me.
i asked "are you the person that called me back in august and september and told me my files were gone?"
she said yes.
i told her what i just recieved as my "complete file" and asked her if this was normal or was there stuff missing?
she said someone stepped in her office and put on hold really quick.
she got back on the phone.
i asked "did they lose/misplace my stuff or did they simply not give it to me?"
she said "the first one."
so they lost or misplaced everything?
she said yes.
then she kinda covered her mouth while she talked in the phone saying, "really quick, dr mahmood was asked 4 times to dictate and he never did. what he did get done, his assistant mary was suppose to have dictated, and she never did. which is why neither of them wanted to talk with you."
i thanked her again and reassured her i would not use her name, then we hung up.

glorious! what happens now? well, i am making a list of people to call and things to say/ask. a family friend that has been a medical admin in michigan, nevada and arizona says that i need to contact the hospital risk management department, file a complaint with the department of community health (which gets them investigated by the state board of physicians), contact the wage and hour board of michigan, and follow through with a lawyer... along with a slew of other in-depth stuff. i will be doing all that i can, but i'll tell ya, my head is spinning! all of this bullshit to go thru just to get a doctor to do his fucking job... and oh yeah, by the way, I'M STILL IN PAIN and not diagnosed yet! i am still going thru trial tests and treatments!

another thing i am going to do is try to get MYSELF into mayo or cleveland clinic. my current docs want to wait for this and this and this and that... but i dont have time! i have been off work for almost 9 months now and i am on the verge of losing my job... not to mention i still have not been figured out yet!

yeah, so, that is what happened on friday when i went to get my medical records. what a joke. what a joke. what a joke. is all i can think of. if you have ANY suggestions or knowledge of what to do or say or ask in a situation like this, please let me know asap! i am compiling lists and note cards so that my phone conversations will go as smoothly as possible.

thanks so much for your love and well wishes.
i appreciate every last bit!
i love you all oodles and bunches!
be well.
~angela